questions and answers
Shipping and payment
Shipping usually takes 4-7 working days, depending on the delivery area
As soon as your order is ready for shipment, you will receive a tracking link via email.
Your order will be securely packaged by our logistics provider and then handed over to DHL or DPD. Unfortunately, you cannot currently select the shipping provider.
You can make the payment as follows: via PayPal, credit card (Visa, Mastercard, American Express), Klarna (instant bank transfer and purchase on account), Google Pay, Apple Pay or purchase on account.
Shipping within Germany is free.
We currently ship from the mybacs® Partner Shop exclusively within Germany.
Webinars
Here you can find our upcoming mybacs® webinars: Mybacs® Academy
Our webinars usually last about 45 minutes
mybacs® webinars are aimed at doctors, alternative practitioners, nutritionists, and anyone interested in microbiome and intestinal health.
Here you can find our upcoming mybacs® webinars: mybacs® Academy.
Click on the webinar that interests you and complete the registration via Zoom.
Our webinars are held via Zoom.
No, you can also join directly through your browser (e.g., Chrome, Firefox). However, for the best experience, we recommend installing the Zoom app, as it's more stable and supports all features.
The webinar begins with a presentation on the respective topic. During the presentation, participants can ask their questions in the Q&A channel. At the end of the webinar, these questions will be answered by the presenter, as time permits.
Affiliate
You can register for our mybacs® Partner Program using the following link: here
For new customers or first orders, you receive a fixed commission of €50 per sale. The customer receives a 30% discount on their first order.
The commission is paid monthly.
We have compiled the following guidelines for the mybacs® Partner Program for you: Affiliate
Shop & products
Currently, only one-time purchases are available in the mybacs® Partner Shop.
In the mybacs® Partner Shop you can get our pre-, pro- and postbiotics for -30%.
If you have a complaint about your order or delivery, please contact us at: partner@mybacs.com
The scientific studies on which we develop our products categorize their results into men and women. This always refers to biological sex. Anatomically speaking, there is a difference between having a uterus and vagina and having testicles and a penis.
This interests us in two ways. First, we have bacteria not only in our gut, but also in and on other organs. This includes the reproductive organs. These have a very delicate balance in their environment, which the gut microbiome also influences. So, what ends up in your gut also affects your reproductive organs.
Secondly, our body has a fairly complex system of messenger substances, the hormones. Some of these are produced by the sex organs and, in turn, regulate the production and secretion (=release) of others. Based on these, there are various processes, phenomena, and chains of action in the body; and for dailybacs, there are different points of action in the body where the appropriate ingredients are intended to work and help.
Yes. Our products can be safely taken with other dietary supplements.
Yes, all mybacs® products are vegan.
In the mybacs® Partner Shop you can get our pre-, pro- and postbiotics for 30% off.
To ensure that only medical professionals such as doctors, alternative practitioners, and nutritionists shop in our mybacs® Partner Shop, we ask you to register. We will then activate your account within 1-2 business days.
Here Here you will find information and promotional material about mybacs® and our products, including information about each product, flyers where you can enter your affiliate code, images for social media and much more.
You can also order our free booklets with information on all our products. These are perfect for display in your practice.
mybacs® is a leader in microbiome health. Our products are distinguished by the following features: They are developed by experts in medicine, pharmacy, and biology, are based on the latest scientific findings and clinical studies, are highly dosed, and are manufactured in German-speaking countries under the highest quality standards.
It's no problem if you've forgotten your password. Simply click "Forgot password?" and you'll receive a link via email.
Other questions
You can subscribe to our mybacs® partner newsletter here: Register
In our mybacs® Partner Shop, physicians, alternative practitioners, nutritionists, and similar professionals can purchase mybacs® pre-, pro-, and postbiotics at a 30% discount to resell to patients and clients in their practice. Alternatively, our mybacs® Partner Program, an affiliate program, offers the opportunity to receive a personalized code.
As soon as patients or clients access your website with your personal link or code, mybacs.com order, both you and the person placing the order will receive a discount.